I love L.L. Bean. Even when they screw up they are able to make it call better, and with minimal fuss.
I ordered some tights for Madeleine before school started and the first time she wore them to school they snagged and ripped. I returned them since they were supposed to be thick, durable tights able to withstand most things a 1st grader could throw at them.
L.L. Bean promptly sent me a brand new pair, no questions asked.
So, while I’m not overly impressed right now with the quality of their tights I am thrilled with their customer service and am more than willing to give their tights a second chance.